Support
Something not working, or a question we haven’t answered? Write to us — a person reads it.
Email support@solvewelltech.com
We aim to reply within two working days. If you’re reporting a problem, telling us your device (for example “iPhone 13, iOS 18”) and what you were doing at the time gets you a real answer much faster.
During the beta
FamilyShine is in private beta with a small number of invited families. If you’re testing with us, the quickest route for a bug is the Send Beta Feedback option inside TestFlight — it attaches a screenshot and your device details automatically, which saves a round of questions.
Common questions
How does my child use the app?
Two ways, both set up by a parent. Younger children get a managed profile: you create it in your household, then pair their device using a code from your phone. Older children with their own account can join your household using an invite code you share. In both cases you stay in control and can revoke access at any time.
My child’s device isn’t showing up after pairing
Pairing codes expire after ten minutes and can only be used once. Generate a fresh code and try again. If the parent view still shows the device as pending, pull down to refresh — live updating between devices is on our list.
Do I need to give my child a phone?
No. Chores and recognitions work perfectly well with only a parent’s device — a child’s own device is optional, and adds their view of their Sun.
What is the “Sun”?
Each family member has one. It starts dark, and lights up the first time someone recognises them. Every recognition after that adds to it. It’s a picture of who someone is becoming, not a score — there are no points, levels, or leaderboards in FamilyShine.
How does allowance work?
Allowance amounts are attached to recognitions and recorded for a parent to settle in cash at home, then marked as paid. The app processes no payments and contains no purchases.
How do I delete my account or my child’s profile?
You can delete your own account from Account settings, and a child’s profile from the Family tab. Both remove the associated information from our live systems. See the Privacy Policy for the detail.
I forgot my password
Use “Forgot password” on the sign-in screen and we’ll email you a reset link. If it doesn’t arrive within a few minutes, check your spam folder before writing to us.
Privacy and your data
What we collect, who can see it, and how to get it removed is set out in full in our Privacy Policy. The short version: only what the app needs to work, no advertising, no tracking, and nothing sold.